Billing Dispute & Refund

Customer disputes a charge and requests a refund. Transfers from orchestrator to billing.

Service Outage Report

Customer reports inability to access account. Escalated to technical with barge-in.

Subscription Cancellation Save

Customer wants to cancel. Multi-transfer through billing then retention with lock-in.

Complex Multi-Agent Resolution

Technical issue requiring billing verification first, then technical fix, with barge-in and VAD.